Due to the permanent nature of leather monogramming, a refund or exchange cannot be offered upon change of mind, under any circumstance, after the item has been monogrammed. Please choose items wisely as refunds WILL NOT be offered due to change of mind after purchase. This applies to all discounted items.

In the very unlikely event that an item is faulty or has a manufacturing issue upon purchase, please show your proof of purchase within 14 days and a full refund OR exchange will be processed (*only an exchange to an item of equal or lesser value will be approved). If 14 days have past since the purchase date, a refund or exchange may not be offered under any circumstance. All shipping fees are non-refundable. This applies to all discounted items.

To be eligible for a refund, the item must be completely unused and in original condition, including our custom fabric dust bag packaging.
After 14 days, a refund or exchange will not be offered when the item has become faulty after sufficient use and handling by the customer. This includes negligent handling or failure to take reasonable care of the item, for example:- water exposure, alcohol and chemical exposure (eg. touching monograms immediately after using hand sanitiser), rough handling, overfilling items and forcing it shut using the zipper, dropping an item etc.

Shipping

To return your product for a refund or exchange, please send an email to sales@impactprints.com.au and we will be in touch shortly with instructions.
Shipping costs to send items to our office studio are non-refundable and will be completely covered by the customer.

Shipping time may vary depending on delivery locations. It may take 5-7 business days for your new item to reach you.

If you are shipping an item over $100, please consider using a trackable shipping service or purchasing shipping insurance. We take absolutely no responsibility for lost parcels and we cannot guarantee that we will receive your returned item.